Legal
TERMS &
CONDITIONS
Effective Date: January 1, 2026
Last Updated: May 2026
Applies to All Bookings & Listings
Vehicle Rentals
Chauffeur Rides
Airport Transfers
Ad Posting
Welcome to TRAVEL Lanka, operated by sanuaa infinity / sanuda dewmal ("we", "us", or "our"). These Terms and Conditions govern your use of travellanka.run.place across all of our services — Vehicle Rentals, Chauffeur Rides, Airport Transfers, and the community Ad Posting listings. By booking a service or submitting an advertisement through our platform, you agree to be fully bound by the Terms below. Please read the relevant part carefully before proceeding.
🚗
Vehicle Rentals
Self-drive. You take the wheel. Cars, vans, bikes, tuk tuks — flexible daily and weekly pricing.
Self-Drive
🧑✈️
Chauffeur Rides
One of our experienced drivers takes you wherever you need to go. Comfortable and reliable.
Driver Included
✈️
Airport Transfers
Seamless airport pickups and drop-offs. On time, every time — no stress, just smooth travel.
Scheduled
📋
Ad Posting
List your rental vehicles, rides, or travel business in our moderated community listings.
Reviewed
PART A — RENTALS, RIDES & AIRPORT TRANSFERS
01
ELIGIBILITY & REQUIREMENTS
All customers must meet the following general requirements to use any TRAVEL Lanka service:
- You must be at least 18 years of age. For car, SUV, or van rentals, the minimum age is 21 years.
- You must provide a valid government-issued National Identity Card (NIC) or passport at the time of booking or pick-up.
- You must not be under the influence of alcohol, drugs, or any substance that impairs judgement or safety.
- You must provide accurate and complete personal details at all times. Bookings made using false or misleading information will be cancelled without refund.
🚗 For Vehicle Rentals (Self-Drive)
- You must hold a valid Sri Lankan driving licence or a recognised International Driving Permit (IDP) for the category of vehicle being rented.
- A motorcycle licence is required for all motorbike and tuk tuk rentals.
- You must be physically and mentally fit to operate a motor vehicle for the full duration of the rental period.
🧑✈️ For Chauffeur Rides & ✈️ Airport Transfers
- No driving licence is required — our driver handles all driving.
- The passenger must provide accurate pick-up and drop-off location details at the time of booking.
- The named passenger on the booking must be present at pick-up, or must notify TRAVEL Lanka in advance if a substitute passenger will be travelling.
Verification: We reserve the right to refuse service at pick-up if identity documents cannot be verified, without financial liability to TRAVEL Lanka.
02
BOOKING & CONFIRMATION
All bookings are subject to availability and are not confirmed until you receive official confirmation from TRAVEL Lanka via email or WhatsApp.
- Bookings must be made through travellanka.run.place or via our authorised contact channels.
- You are responsible for providing accurate details at the time of booking — including service type, dates, times, pick-up location, and passenger or driver count.
- A booking is non-transferable and applies only to the named customer.
- For vehicle rentals, we reserve the right to substitute a vehicle of equal or superior category if your requested vehicle is unavailable, at no extra cost.
- TRAVEL Lanka reserves the right to refuse or cancel any booking at its sole discretion without liability.
03
PAYMENT & PRICING
All prices are displayed in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes unless stated otherwise.
- A deposit or full payment may be required at the time of booking or at pick-up, as communicated during the booking process.
- All payments must be completed before a vehicle is released or a ride commences.
- Rates are subject to change without prior notice; however, confirmed bookings honour the price agreed at confirmation.
- Additional charges will apply for usage that exceeds the agreed duration, distance, or scope of service.
Security Deposit (Rentals Only): A refundable security deposit may be required for self-drive rentals. This will be returned within 3–5 business days after the vehicle is returned in satisfactory condition and any applicable charges have been settled.
04
PICK-UP, DROP-OFF & RETURN
🚗 Vehicle Rentals
- The renter must inspect the vehicle at pick-up and report any existing damage before taking possession. Unreported damage may be charged to the renter upon return.
- Pick-up and return times are strictly as agreed in the booking confirmation. Late returns will incur additional charges at the applicable daily or hourly rate.
- The vehicle must be returned to the agreed location in the same condition as received, clean and fuelled per the fuel policy.
- If you cannot return on time, contact the OWNER immediately. Vehicles returned at unauthorised locations may incur a relocation fee.
🧑✈️ Chauffeur Rides
- Our driver will arrive at the agreed pick-up point at the confirmed time. Please be ready at the pick-up location.
- A grace period of 10 minutes will be allowed after the agreed pick-up time, after which a waiting charge may apply.
- Route changes during the ride must be agreed with the driver and may incur additional charges.
✈️ Airport Transfers
- For airport pickups, you must provide your full flight details (flight number, arrival terminal, estimated arrival time) at the time of booking.
- Our driver will monitor flight status and adjust pick-up timing accordingly for standard delays at no extra charge.
- You are responsible for notifying Owner of any significant changes to your flight or travel plans as early as possible.
- Meet-and-greet service (driver waiting at arrivals with a name board) must be requested explicitly at the time of booking.
05
VEHICLE RENTAL — SPECIFIC TERMS
The following terms apply exclusively to self-drive vehicle rentals:
- Rented vehicles may only be operated on well-maintained public roads in Sri Lanka. Off-road use is strictly prohibited unless agreed in writing.
- The vehicle must not carry more passengers than its designated seating capacity as stated on the vehicle's registration.
- Sub-letting, re-renting, or transferring the vehicle to another person is strictly prohibited.
- The vehicle must not be used for racing, towing, commercial hire, driving lessons, or any illegal purpose.
- Driving outside agreed territorial boundaries (outside Sri Lanka) without prior written authorisation is not permitted.
- Owner reserves the right to recover the vehicle at any time if it is found to be used in violation of these Terms. Recovery costs will be borne by the renter.
06
CHAUFFEUR RIDES — SPECIFIC TERMS
The following terms apply exclusively to chauffeur ride bookings:
- All TRAVEL Lanka drivers hold valid Sri Lankan commercial driving licences. However, TRAVEL Lanka does not guarantee journey times due to road, traffic, or weather conditions.
- Passengers must treat drivers with respect. Abusive, threatening, or disruptive behaviour will result in immediate termination of the ride with no refund.
- Passengers are responsible for any damage caused to the vehicle interior during the ride (including staining, breakage, or soiling). A cleaning or repair fee will apply.
- Smoking, consuming alcohol, or using illegal substances inside the vehicle is strictly prohibited.
- The number of passengers must not exceed the vehicle's seating capacity as confirmed at the time of booking.
- TRAVEL Lanka drivers are not permitted to carry additional unbooked passengers at any time.
07
AIRPORT TRANSFERS — SPECIFIC TERMS
The following terms apply exclusively to airport transfer bookings:
- Airport transfer bookings must be made at least 6 hours before the required pick-up time.
- For departures, we recommend a pick-up time that allows for traffic and check-in requirements. TRAVEL Lanka Or Drivers is not responsible for missed flights due to delays caused by the customer.
- For arrivals, you must update the Driver if your flight is significantly delayed or diverted to a different terminal.
- Luggage must fit within the vehicle's boot capacity as specified for the vehicle type booked. Excess luggage requiring a larger vehicle will be subject to an upgrade charge.
- Child seats are available upon request and must be requested at the time of booking.
- TRAVEL Lanka Or Drivers is not liable for delays caused by factors outside our control, including traffic, road closures, or acts of nature.
Flight Monitoring: For arrivals, Drivers will monitor your inbound flight so vehicle is ready when you land. Please ensure your flight number is correctly provided at the time of booking.
08
FUEL POLICY
🚗 Vehicle Rentals — Full-to-Full
Vehicles are provided with a full tank and must be returned with a full tank. If returned with less fuel, a refuelling charge will be deducted from the security deposit at above-pump price. The renter is solely responsible for using the correct fuel type — all misfuelling charges and resulting repair costs are borne entirely by the renter. For electric vehicles.
🧑✈️ Chauffeur Rides & ✈️ Airport Transfers
Fuel costs are fully included in the quoted ride or transfer price. No separate fuel payment is required from the passenger.
09
DAMAGE, ACCIDENTS & LIABILITY
In the event of any accident, collision, or incident involving a TRAVEL Lanka vehicle during your booking period:
- You must immediately notify the OWNER and the Sri Lanka Police, and obtain a police report without delay.
- No admission of fault or settlement should be made at the scene without prior consent from the Owner.
- All vehicle damage — including dents, scratches, tyre damage, windscreen damage, and mechanical damage — will be assessed and charged to the responsible party where applicable.
- Damage caused by reckless driving, driving under the influence, or breach of these Terms will not be covered by insurance and will be the sole financial responsibility of the renter or passenger.
- TRAVEL Lanka shall not be held liable for loss or theft of personal belongings inside any vehicle during or after the service period.
⚠ Stolen Vehicles: Any vehicle reported stolen must be reported to the Sri Lanka Police immediately. The renter remains financially liable for all associated costs until TRAVEL Lanka And Owner receives an official police report confirming the theft.
10
INSURANCE
Basic third-party motor insurance as required by Sri Lankan law is included across all services. The following are expressly not covered by standard insurance:
- Damage to the rented or operated vehicle due to the customer's negligence or wilful misconduct.
- Theft of personal items from the vehicle.
- Damage occurring while a rental vehicle is operated by an unauthorised driver.
- Losses arising from use of any TRAVEL Lanka vehicle in violation of these Terms and Conditions.
- Damage resulting from driving under the influence of alcohol or any impairing substance.
Additional insurance coverage options may be available upon request at an added cost. Please enquire at the time of booking.
11
CANCELLATION & MODIFICATIONS
Our cancellation policy applies across all three services as follows:
| Notice Given |
Rentals |
Chauffeur Rides |
Airport Transfers |
| 24 – 48 hours |
50% Refund |
50% Refund |
50% Refund |
| Less than 24 hours |
No Refund |
No Refund |
No Refund |
| No-show |
Full Forfeiture |
Full Forfeiture |
Full Forfeiture |
Modifications (e.g. date, time, vehicle, or destination changes) are subject to availability and must be requested at least 24 hours in advance. Additional charges may apply. TRAVEL Lanka Or Owner reserves the right to cancel any booking due to circumstances beyond our control (e.g. vehicle breakdown, severe weather, or force majeure events) and will offer a full refund or alternative arrangement in such cases.
12
PROHIBITED ACTIVITIES
The following activities are strictly prohibited across all TRAVEL Lanka services:
- Being intoxicated or under the influence of any impairing substance during the service.
- Smoking inside any TRAVEL Lanka vehicle. A cleaning fee will apply if evidence of smoking is found.
- Transporting illegal goods, contraband, weapons, or hazardous materials in any TRAVEL Lanka vehicle.
- Using a rented vehicle for any form of commercial transport or ride-hailing without express written consent from TRAVEL Lanka Or Owner.
- Tampering with, attempting to repair, or modifying any vehicle without authorisation from TRAVEL Lanka Or Owner.
- Abusive, threatening, or disruptive conduct toward TRAVEL Lanka drivers or staff.
- Carrying more passengers than a vehicle's stated seating capacity.
- Using any TRAVEL Lanka vehicle to facilitate any activity that is illegal under Sri Lankan law.
⚠ Zero Tolerance: Violations of this section will result in immediate termination of the service with no refund, and TRAVEL Lanka Or Owner reserves the right to report incidents to the Sri Lanka Police where required by law.
13
LIMITATION OF LIABILITY
To the maximum extent permitted by the laws of Sri Lanka, TRAVEL Lanka and sanuaa infinity shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages arising from the use of our services.
- Loss of income, loss of profit, or loss of data arising from or connected with any booking or use of our vehicles.
- Delays, cancellations, or service failures caused by circumstances beyond our reasonable control, including acts of God, civil unrest, government restrictions, natural disasters, or extreme weather conditions.
- Any personal injury or death arising from the customer's own negligence or breach of these Terms.
- Actions or omissions of third parties over whom TRAVEL Lanka has no control.
Our total aggregate liability to any customer for any single claim shall not exceed the total amount paid for the specific booking giving rise to that claim. Nothing in these Terms limits liability for death or personal injury caused by TRAVEL Lanka's own negligence, fraud, or fraudulent misrepresentation.
14
INTELLECTUAL PROPERTY
All content on the TRAVEL Lanka website — including but not limited to the name "TRAVEL Lanka", the TRAVEL Lanka logo, page designs, vehicle photography, written content, and software — is the exclusive intellectual property of sanuaa infinity and is protected under applicable Sri Lankan and international copyright law.
- You may not copy, reproduce, distribute, or create derivative works from any content on this website without prior written consent from TRAVEL Lanka.
- You may not use the TRAVEL Lanka name, logo, or branding in any way that implies affiliation, endorsement, or partnership without explicit written permission.
- Booking confirmations and Terms documents are for personal reference only and may not be reproduced commercially.
15
PERSONAL DATA & PRIVACY
By making a booking, you consent to TRAVEL Lanka collecting and processing your personal data — including your name, NIC/passport number, contact details, driving licence details, and flight information where applicable — for the purpose of service delivery, identity verification, fraud prevention, and legal compliance.
Your data will not be sold to or shared with third parties except as required by Sri Lankan law or as described in our Privacy Policy. For full details on how we collect, store, and protect your personal data, including your rights as a data subject, please read our Privacy Policy.
16
GOVERNING LAW & AMENDMENTS
These Terms and Conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising out of or in connection with any TRAVEL Lanka booking or service shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
TRAVEL Lanka reserves the right to update or amend these Terms at any time without prior notice. The version published on our website at the time of booking shall apply. Continued use of our services following any update constitutes your acceptance of the revised Terms.
PART B — AD POSTING (COMMUNITY LISTINGS)
01
ADVERTISER ELIGIBILITY
To submit an advertisement on TRAVEL Lanka, you must meet all of the following requirements:
- You must be at least 18 years of age.
- You must provide accurate and verifiable contact information, including your name, phone number, and email address.
- Businesses must be legitimately registered and operating in accordance with Sri Lankan law.
- You must have the legal right to advertise the goods or services listed in your submission.
- You must not have been previously suspended or permanently banned from posting on TRAVEL Lanka for violations of these Terms.
Account Required: You must be signed in with a verified TRAVEL Lanka account to submit an advertisement. By submitting, you confirm that the information provided is accurate and that you accept full responsibility for the content of your listing.
02
PERMITTED AD CATEGORIES
TRAVEL Lanka accepts advertisements relevant to travel, transport, and associated services in Sri Lanka. Permitted categories include:
- Private vehicle rentals (cars, motorbikes, tuk tuks, vans, and similar).
- Chauffeur and private hire services.
- Airport and inter-city transfer services.
- Tour guide and travel experience offerings.
- Accessories and equipment associated with vehicle hire (e.g. surf racks, child seats).
- Other travel-related services that TRAVEL Lanka deems appropriate at its sole discretion.
Advertisements outside these categories may be rejected without explanation. If you are unsure whether your listing qualifies, please contact us before submitting.
03
CONTENT STANDARDS & ACCURACY
All advertisements submitted to TRAVEL Lanka must meet the following quality and accuracy standards:
📝 Text Content
- Accuracy: All information must be truthful, accurate, and up to date. Misleading or false descriptions of vehicles, services, or prices are strictly prohibited.
- Language: Ads must be written in clear, respectful English or Sinhala. No offensive, discriminatory, or inflammatory language is permitted.
- Pricing: All advertised prices must be in Sri Lankan Rupees (LKR) and include all applicable fees unless otherwise clearly stated.
- Contact Details: A valid contact number or email address visible to interested users must be provided.
📸 Images
- Photos must be real and accurately represent the vehicle or service being advertised.
- Stock images, images taken from other listings, or AI-generated images are not permitted.
- Images must be clear, well-lit, and free of offensive or inappropriate content.
- You must own or have the legal right to use all images you submit. Do not use copyrighted photographs without permission.
Ongoing Accuracy: You are responsible for keeping your ad up to date for the duration it is active. Outdated listings — including vehicles that are no longer available — must be updated or removed promptly to avoid misleading users.
04
PROHIBITED CONTENT
The following types of content are strictly not permitted on TRAVEL Lanka and will result in immediate removal of the ad and possible account suspension or permanent ban:
- Advertisements for stolen, unregistered, or counterfeit vehicles or services.
- Listings for illegal goods, contraband, weapons, or any other item that is illegal under Sri Lankan law.
- Ads that promote or facilitate illegal activities, including unlicensed vehicle operations or unregistered transport services.
- Listings that impersonate another individual, business, government authority, or TRAVEL Lanka itself.
- Content that violates the intellectual property rights of any third party, including unauthorised use of logos, trademarks, or copyrighted images or text.
- Discriminatory, hateful, abusive, or sexually explicit content of any kind.
- Listings containing false pricing, misleading offers, or bait-and-switch tactics.
- Multiple duplicate ads for the same vehicle or service submitted to inflate visibility.
⚠ Zero Tolerance: Any advertiser found submitting prohibited content will be permanently banned from the platform. TRAVEL Lanka may also report such submissions to the Sri Lanka Police or Consumer Affairs Authority where required by law.
05
MODERATION & APPROVAL
All submitted advertisements are subject to review by the TRAVEL Lanka moderation team before being published. By submitting an ad, you understand and accept the following:
- Approval is not guaranteed and is at the sole discretion of TRAVEL Lanka.
- Review typically takes 1–3 business days. We do not guarantee a specific turnaround time.
- If your ad is rejected, you will be notified via the contact details provided. You may resubmit after addressing the stated reason for rejection.
- Approval of an ad does not constitute endorsement of the advertiser or their services by TRAVEL Lanka.
- TRAVEL Lanka reserves the right to edit minor formatting issues in submitted ads without altering the substantive content.
- TRAVEL Lanka may re-review and remove any previously approved ad at any time if new information comes to light or if user reports indicate a violation.
06
ADVERTISER RESPONSIBILITY
By posting an ad on TRAVEL Lanka, you accept sole and full responsibility for:
- The accuracy, legality, and completeness of all information in your advertisement.
- Any transactions, agreements, or disputes that arise between you and users who respond to your ad. TRAVEL Lanka is not a party to any such transaction.
- Ensuring your vehicle or service is legally registered, roadworthy, insured, and compliant with all applicable Sri Lankan regulations at the time of listing and throughout the active period.
- Maintaining the accuracy of your ad for its entire active period. Outdated listings must be updated or removed promptly.
- Any tax obligations that may arise from transactions resulting from your advertisement.
Disclaimer: TRAVEL Lanka acts solely as a platform for advertisers to list their vehicles and services. We do not inspect, verify, or guarantee the quality, safety, legality, or availability of any advertised vehicle or service.
07
AD DURATION & RENEWAL
The following duration terms apply to all approved advertisements on TRAVEL Lanka:
- Standard ads remain active for 30 days from the date of approval, unless renewed by the advertiser.
- Featured or promoted ad placements may have different durations as specified at the time of purchase.
- Advertisers will be notified before their ad expires. Renewal must be requested through the platform or via our contact channels.
- Expired ads are automatically removed from public view. Re-submission is required for the ad to go live again, and it will be subject to re-review.
- TRAVEL Lanka reserves the right to change default ad durations at any time. This will not affect ads that are currently active under a prior duration.
08
LISTING FEES & PAYMENT
Certain ad tiers or featured placements on TRAVEL Lanka may be subject to a listing fee. The following terms apply to all paid listings:
- All fees are quoted in Sri Lankan Rupees (LKR) and are non-refundable unless TRAVEL Lanka cancels the ad without cause.
- Payment must be completed before a paid listing goes live.
- TRAVEL Lanka reserves the right to change its pricing structure at any time. Changes will not affect ads that have already been paid for and are currently active.
- No refund will be issued for ads removed due to violations of these Terms.
- If TRAVEL Lanka cancels a paid ad for reasons within our control (e.g. a platform error), a pro-rated refund or alternative placement will be offered.
09
REMOVAL & SUSPENSION
TRAVEL Lanka reserves the right to remove any advertisement and suspend or permanently ban any advertiser account under the following circumstances:
- Violation of any part of these Terms.
- Receipt of substantiated complaints from users regarding the advertiser's conduct, services, or listing accuracy.
- Discovery that the listing contains false, misleading, or prohibited content.
- Discovery that the advertiser does not have legal authority to advertise the listed vehicle or service.
- Any activity that TRAVEL Lanka deems harmful to the reputation, safety, or integrity of the platform or its users.
Advertisers may also remove their own active ad at any time by contacting TRAVEL Lanka via the Contact Page or through their account settings. Upon account termination due to policy violations, all active ads will be removed immediately and no refund of paid listing fees will be issued.
10
INTELLECTUAL PROPERTY
📤 Your Content
By submitting an advertisement, you grant TRAVEL Lanka a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute the content of your ad (including images and text) on our website, social media channels, and promotional materials for the duration your ad is active. This licence ends when your ad is removed or expires.
🏷️ TRAVEL Lanka's Property
- You must not use the TRAVEL Lanka name, logo, or branding in your ad without explicit written permission from TRAVEL Lanka.
- TRAVEL Lanka retains full ownership of all page layouts, platform designs, and platform elements. You may not copy, reproduce, or create derivative works from any part of the TRAVEL Lanka platform.
- Screenshotting or reproducing TRAVEL Lanka platform content for use in your own marketing without permission is prohibited.
11
LIABILITY & DISCLAIMER
TRAVEL Lanka is a listing platform only. We are not involved in any transaction or agreement between an advertiser and a user or customer. As such:
- TRAVEL Lanka is not responsible for any disputes, losses, damages, or claims arising between advertisers and users in connection with any advertisement.
- TRAVEL Lanka does not verify the identity of all advertisers, nor does it inspect or guarantee the quality, safety, or roadworthiness of any advertised vehicle or service.
- TRAVEL Lanka shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of or reliance on any advertisement published on our platform.
- TRAVEL Lanka is not liable for any financial loss suffered as a result of transactions made based on advertised listings.
⚠ User Caution: Users who feel they have been defrauded or misled by an advertiser are encouraged to report the matter to us immediately and, where appropriate, to the Sri Lanka Police or the Consumer Affairs Authority of Sri Lanka.
12
DISPUTES BETWEEN ADVERTISERS & USERS
All transactions and arrangements resulting from advertisements on TRAVEL Lanka are solely between the advertiser and the user. TRAVEL Lanka is not a party to any such arrangement.
- We encourage all parties to resolve disputes directly and amicably in the first instance.
- TRAVEL Lanka may, at its absolute discretion, facilitate communication between parties but is under no obligation to do so and accepts no liability for the outcome of any dispute.
- If a user or advertiser engages in conduct that constitutes fraud, misrepresentation, or a criminal offence, the affected party is encouraged to report this to the Sri Lanka Police.
13
PERSONAL DATA & PRIVACY
By submitting an advertisement, you consent to TRAVEL Lanka collecting and processing your personal data — including your name, email address, contact number, and the content of your submission — for the purposes of moderation, communication, and platform operations.
Please note that certain information you include in your ad (such as your contact number and service details) will be publicly visible to users browsing the platform. Do not include any personal information you are not comfortable sharing publicly.
Your data will not be sold to third parties. For full details on data handling, your rights, and how to exercise them, please review our Privacy Policy.
14
GOVERNING LAW & AMENDMENTS
These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from or related to ad submissions or use of the TRAVEL Lanka listings platform shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
TRAVEL Lanka reserves the right to amend these Terms at any time. Continued use of the ad posting feature following any change constitutes acceptance of the updated Terms. The version published on our website at the time of submission shall apply.
GENERAL